Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I fix a website that's not compatible with Firefox?

andywhitakersmith
andywhitakersmith
more options

I work with a website (www.cumctopeka.org) which seems to have compatibility issues with Firefox. I upload audio files through the program FileZilla, and through the website designer Bridge Element (www.bridgeelement.com). Recently the problem has occurred that when audio files are uploaded, they are played as video files through Firefox. Internet Explorer is able to play the files, but not Firefox. I've contacted Bridge Element's tech support several times and they finally said it was a Codec issue with Firefox and some Windows OS. I've personally been able to use Firefox on cumctopeka.org on a Windows 8 and everything works as it should, but then another WIndows 8 laptop will have issues.

The audio files can be found here: http://cumctopeka.org/~cumctope/sermon-series.php

Any help available...?

I work with a website (www.cumctopeka.org) which seems to have compatibility issues with Firefox. I upload audio files through the program FileZilla, and through the website designer Bridge Element (www.bridgeelement.com). Recently the problem has occurred that when audio files are uploaded, they are played as video files through Firefox. Internet Explorer is able to play the files, but not Firefox. I've contacted Bridge Element's tech support several times and they finally said it was a Codec issue with Firefox and some Windows OS. I've personally been able to use Firefox on cumctopeka.org on a Windows 8 and everything works as it should, but then another WIndows 8 laptop will have issues. The audio files can be found here: http://cumctopeka.org/~cumctope/sermon-series.php Any help available...?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

andywhitakersmith said

Recently the problem has occurred that when audio files are uploaded, they are played as video files through Firefox.

I think this is normal, actually. When you load an MP3 "full tab" with the content type audio/mpeg Firefox does use the "video" tag. I think this is left over from a time when there were some limits on the controls of the audio tag.

Anyway, if you want more control over the choice and appearance of the player, you would need to embed a player in your list page.

Edit: fixed typo.

Modified by jscher2000 - Support Volunteer

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I should note that there are a range of possible settings that could turn off native playing of MP3s on Windows, so individual users may have different experiences with direct links to MP3s.