All folders for one email account have disappeared
I just noticed that all of the folders for one email account have disappeared. I do not use this account regularly so I am not certain when, but it seems like it must have been within the last two weeks.
In the TB account settings, under "Server Settings" the incoming server is listed as:
Server Type: IMAP Mail Server
and the server name is indeed an IMAP. However, Bell technical support assures me the incoming server for this account is a pophm but changing the server name in the name field doesn't fix anything.
Under the account settings for "Copies & Folders" the options for where to create folders for "Sent" etc do not even show this account, showing only my main account and "Local Folders."
Any advice is appreciated.
All Replies (5)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
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Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pophm.sympatico.ca:995, SSL, passwordCleartext
OUTGOING: smtphm.sympatico.ca:25, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) pophm.sympatico.ca:995, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Tag Toolbar, 0.8.35, true, {61A64500-335C-418D-8FCB-E072A9ABF3DA}
Lightning, 3.3.3, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: d83db382-9390-4581-a8b5-5e4bfd3bf03
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1429422326
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: AMD Radeon HD 5800 Series
Vendor ID: 0x1002
Device ID: 0x6899
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 13.251.0.0
Driver Date: 12-6-2013
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Modified by loondance
... the server name is indeed an IMAP.
There is one IMAP account according to the Troubleshooting Information. But the server name is pophm.sympatico.ca.
What are the correct server settings for IMAP according to Bell technical support?
I will have to call back and check. When I first noticed the problem, the server was an imap but, after talking to Bell I was told it should be a pophm. The problem with the disappearing folders occurred using the old imap server name and switching it to the pophm name didn't fix it. So maybe I have two problems now.
Update:
After talking to Bell "technical support," I am assured they have no imap servers. I don't remember anything about setting up this account so I am not sure how it was configured for imap. I think I used TB's wizard, but I can't be sure. Either way, the problem occurred before I changed the name from the the imap server to the pophm server and making that change didn't fix the problem.
Modified by loondance
Rebooting the computer resurrected the missing folders. But now they are empty and clicking on them causes TB to show the busy icon beside the cursors for a few minutes with no apparent effect after it stops.