I can't sign in because new password is not accepted
Because my password was not accepted i have offered a new password which was accepted, then rejected when I try to sign in
Because my password was not accepted i have offered a new password which was accepted, then rejected when I try to sign in
All Replies (2)
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Click the menu button
, choose History, and then "Clear Recent History...".
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the "Clear Now" button.
Further information can be found in the Delete browsing, search and download history on Firefox article.
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Thank you.
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"