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New 38.0.5 Firefox hangs opening streaming videos from Comcast/xFinity. Changing Adobe Flash settings, to "Always Activate" fixes it. =( How do we get a fix?.

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  • Last reply by guigs

Mo Ahten
Mo Ahten
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06/10/15 - The new download of FireFox 38.0.5 - hangs streaming videos on the the Comcast / Xfinity website. Runs fine on latest build of IE.

This did not occur on the previous version of FireFox. I always want to know when a website wants to activate Adobe Flash. This is a step backward. Can this be fixed in a new FireFox update/Rev?

I tested the following elements to one at a time to determine the cause- - Adobe Shockwave Flash ver. - 18.0.0.160 (Up to Date) - Java vers. - 8.45 (Up to Date - Removed uBlock - (Latest version) - Removed Disconnect - (Latest version) - Disabled FireFox Hardware Acceleration in settings - - set Shockwave Director to never run-

Solution fix- Set Adobe Flash from "Ask to Activate" to "Always Activate" fixes the problem.

06/10/15 - The new download of FireFox 38.0.5 - hangs streaming videos on the the Comcast / Xfinity website. Runs fine on latest build of IE. This did not occur on the previous version of FireFox. I always want to know when a website wants to activate Adobe Flash. This is a step backward. Can this be fixed in a new FireFox update/Rev? -------------------------- I tested the following elements to one at a time to determine the cause- - Adobe Shockwave Flash ver. - 18.0.0.160 (Up to Date) - Java vers. - 8.45 (Up to Date - Removed uBlock - (Latest version) - Removed Disconnect - (Latest version) - Disabled FireFox Hardware Acceleration in settings - - set Shockwave Director to never run- Solution fix- Set Adobe Flash from "Ask to Activate" to "Always Activate" fixes the problem.

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guigs
guigs
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I understand that not the work around is being asked about here. I can recommend how to alleviate some of the hanging however I do not have a solution for you.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.