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All of my addon options dissapeared from my tools menu. Help menu item is no longer working either.

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by FredMcD

CherryBelle
CherryBelle
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So, randomly, all of the addon options under the tools menu bar just vanished on me. I didn't even close FF down, it was just instantaneous. One sec I clicked on tools to do something, everything was fine. Then 2 minutes later I clicked on tools again and all my addon options were gone.

I tried to restore my profile with FEBE, but I can't find the option to restore because it's not in the tools menu anymore. Argh!

Also, I don't know if it's related, but my 'help' menu item won't work. I click on it and nothing happens. I tried a second ago to list the version of FF that I have...

I'm 99% sure I have the most current version. Sorry I can't be precise. I also tried disabling and then re-enabling all my addons.. and it didn't fix anything.

Does anyone have any advice?

So, randomly, all of the addon options under the tools menu bar just vanished on me. I didn't even close FF down, it was just instantaneous. One sec I clicked on tools to do something, everything was fine. Then 2 minutes later I clicked on tools again and all my addon options were gone. I tried to restore my profile with FEBE, but I can't find the option to restore because it's not in the tools menu anymore. Argh! Also, I don't know if it's related, but my 'help' menu item won't work. I click on it and nothing happens. I tried a second ago to list the version of FF that I have... I'm 99% sure I have the most current version. Sorry I can't be precise. I also tried disabling and then re-enabling all my addons.. and it didn't fix anything. Does anyone have any advice?

Chosen solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can use this button to go to the currently used Firefox profile folder:

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can use this button to go to the currently used Firefox profile folder:

FredMcD
FredMcD
more options

If needed, you can create a new profile, then use Febe to restore.