Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Add-ons page won't recognise that I've updated flash player

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by Ubermog

Ubermog
Ubermog
more options

I've recently updated to the newest version of Flash player (18.0.0.209), but the update and add-on pages both tell me I'm using 18.0.0.194. I've tried resetting the pluginreg.dat file and every other option I've seen on through help searches but nothing works. Any help?

I've recently updated to the newest version of Flash player (18.0.0.209), but the update and add-on pages both tell me I'm using 18.0.0.194. I've tried resetting the pluginreg.dat file and every other option I've seen on through help searches but nothing works. Any help?

Chosen solution

What do you see on the about:plugins page?

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can find the latest Flash player versions for Firefox on this page:

Read this answer in context 👍 1

All Replies (4)

Scribe
Scribe
more options

Hi, did you restart Firefox - it's an easy thing to overlook?

Ubermog
Ubermog Question owner
more options

Scribe said

Hi, did you restart Firefox - it's an easy thing to overlook?

Yeah, tried that a few times just in case but it didn't help. It just seems to b Firefox not picking up the change for things like those pages.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

What do you see on the about:plugins page?

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can find the latest Flash player versions for Firefox on this page:

Ubermog
Ubermog Question owner
more options

Thanks. For some reason the older versions were still there, even though I was sure I removed them. Problem is now fixed.