This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Amazon product pages slow to fully load, choppy scrolling

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

techman41973
techman41973
more options

Within the past month, running the latest versions of Firefox and Windows 8, Amazon pages (specifically product pages) are slow to completely load and scrolling is clunky with delays. The page can take up to 20 seconds to fully load with intermittant animated green circles with the word "connecting" Scrolling is inconsistantly choppy with delays. Chrome doesn't have this issue. I tried opening one of these pages with Firefox network monitor but I don't know how to export the data and post it here, nor do I understand how to interpret the data to figure out what could be causing these issues.

Within the past month, running the latest versions of Firefox and Windows 8, Amazon pages (specifically product pages) are slow to completely load and scrolling is clunky with delays. The page can take up to 20 seconds to fully load with intermittant animated green circles with the word "connecting" Scrolling is inconsistantly choppy with delays. Chrome doesn't have this issue. I tried opening one of these pages with Firefox network monitor but I don't know how to export the data and post it here, nor do I understand how to interpret the data to figure out what could be causing these issues.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.