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Missing parts of internet from firefox. Weird behaviour again.

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by Diablo12

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Hello.

I checked mozilla support for solutions. Unfortunately, it is old solution and Firefox has changed its setting so that old solution is invalid.

I see missing icons and pictures from my yahoo mails and some other websites (can't remember which but yahoo email is prime example since it's popular email service and I'm sure that anyone use it may have this problem before and offer me a solution hopefully).

How do I get the icons back? It's nothing to do with add-ons or hardware acceleration please (that "click on/off Hardware acceleration option" is myth).

Thank you.

Hello. I checked mozilla support for solutions. Unfortunately, it is old solution and Firefox has changed its setting so that old solution is invalid. I see missing icons and pictures from my yahoo mails and some other websites (can't remember which but yahoo email is prime example since it's popular email service and I'm sure that anyone use it may have this problem before and offer me a solution hopefully). How do I get the icons back? It's nothing to do with add-ons or hardware acceleration please (that "click on/off Hardware acceleration option" is myth). Thank you.
Attached screenshots

Chosen solution

Allowing page fonts is an important part of the process. I assume you reloaded the page after that.

It's also possible to completely block downloadable fonts. For example, on this page, most of the text uses the Open Sans font. To check whether your Firefox downloads and uses Open Sans, you can right-click the text, and choose Inspect Element (Q). The Inspector will open in the lower part of the tab. On the right side, the Rules panel usually is active, but you'll see a Fonts heading just a bit to the right of that. If you click that, it should shows Open Sans, as in the attached screen shot.

If your Firefox isn't using downloadable fonts, please check this setting:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste gfx and pause while the list is filtered

(C) If the gfx.downloadable_fonts.enabled is bolded and "user set" to false, double-click it to switch it back to true

You can reload the page and see whether that helps.

Any improvement?

Finally, there are some add-ons which can affect downloadable fonts. NoScript is one example. If you use NoScript, check its drop-down/pop-up menu for "Blocked Objects".

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Hello,

I have tried this solution ( https://support.mozilla.org/en-US/questions/972964#answer-487473) but it does't make any difference.

I also checked that Options > Content > Fonts & Colours > Advanced > "Allow pages to choose their own fonts, instead of my selection above" checked (/ticked on).

So it supposed to be working but it is not as you can see the screenshot above. It looks like firefox's option is buggy.

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Chosen Solution

Allowing page fonts is an important part of the process. I assume you reloaded the page after that.

It's also possible to completely block downloadable fonts. For example, on this page, most of the text uses the Open Sans font. To check whether your Firefox downloads and uses Open Sans, you can right-click the text, and choose Inspect Element (Q). The Inspector will open in the lower part of the tab. On the right side, the Rules panel usually is active, but you'll see a Fonts heading just a bit to the right of that. If you click that, it should shows Open Sans, as in the attached screen shot.

If your Firefox isn't using downloadable fonts, please check this setting:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste gfx and pause while the list is filtered

(C) If the gfx.downloadable_fonts.enabled is bolded and "user set" to false, double-click it to switch it back to true

You can reload the page and see whether that helps.

Any improvement?

Finally, there are some add-ons which can affect downloadable fonts. NoScript is one example. If you use NoScript, check its drop-down/pop-up menu for "Blocked Objects".

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You can open the Web Console (Firefox/Tools > Web Developer) to see if there are error message related to fonts.

Check on the Network tab if Font or other content fails to load (file size is 0 ). You can reload web page(s) and bypass the cache to generate a fresh log.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

See also:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Thank you very much for your kind helps!

A solution by jscher2000 is the winner as the culpit is down to gfx. I toggled it to true and suddenly icons all come back. I am happy now.

Though I haven't got a foggiest idea why it was false in first place as I never heard of that gfx font thingy before I heard of above solution. Guess there is a glitch - that makes it false without my input?

Anyway, thank you again! :)