This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

hp pavilion x360 and keyboard touchscreen

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by kaworu83

more options

Hello, I have a notebook, model Hp pavilion 11-n001nl touchscreen (http://support.hp.com/it-it/document/c04372366)

If I use the touchscreen and I tap on the bar of firefox, the keyboard doesn't pop up.

I'm using now windows 10 but the issue was in windows 8.1 too.

With chrome and I.E. the keyboard works flawlessly.

Could anyone help me?

Thanks.

Hello, I have a notebook, model Hp pavilion 11-n001nl touchscreen (http://support.hp.com/it-it/document/c04372366) If I use the touchscreen and I tap on the bar of firefox, the keyboard doesn't pop up. I'm using now windows 10 but the issue was in windows 8.1 too. With chrome and I.E. the keyboard works flawlessly. Could anyone help me? Thanks.

All Replies (6)

more options

hi, this is a known issue that's currently worked on by firefox developers. in the meantime as a workaround you could right-click on the windows taskbar & enable the icon to invoke the on-screen keyboard.

more options

philipp said

hi, this is a known issue that's currently worked on by firefox developers. in the meantime as a workaround you could right-click on the windows taskbar & enable the icon to invoke the on-screen keyboard.

Yes, I had enabled the icon previously in the taskbar because this was the only solution but this is quite disturbing. I think this is an old issue and I'm wondering when this problem will be resolved...

more options

for progress, you can follow along/subscribe to bug 1007063

more options

philipp said

for progress, you can follow along/subscribe to bug 1007063

The status says "RESOLVED FIXED ". I don't understand how? . Could you help me,please?

more options

fixed in firefox 42 (that's an early alpha build at the moment) - it will take a bit until that fix goes into regular release versions...

more options

philipp said

fixed in firefox 42 (that's an early alpha build at the moment) - it will take a bit until that fix goes into regular release versions...

OK I will wait for firefox 42. Thanks for your support. You are really incredible. I will always use firefox for the rest of my life. It's the best browser in the world. Best Regards