This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when running Firefox, Norton 360 wants to run 'Eraser' - why not compatible?

Patchanee
Patchanee
more options

Just installed Firefox. In fact, I reinstalled Firefox twice. Get the same problem from Norton 360 - it wants to run 'Eraser' for what appears to Norton as 'outbound traffic detected...a large amount of suspicious outbound traffic has been detected...computer may be infected with something...' Why am I getting this message?

Just installed Firefox. In fact, I reinstalled Firefox twice. Get the same problem from Norton 360 - it wants to run 'Eraser' for what appears to Norton as 'outbound traffic detected...a large amount of suspicious outbound traffic has been detected...computer may be infected with something...' Why am I getting this message?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference in Norton's response in Firefox's Safe Mode?