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How do I get Thunderbird to send out mail from QuickBooks?

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  • Last reply by Matt

askoda1
askoda1
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QuickBooks says that I should be able to send out invoices and statements using Mozilla Thunderbird. QuickBooks generates the email and a .pdf attachment for the invoice or statement and then attempts to send it through Thunderbird. I keep getting a message in QuickBooks that it is unable to send emails to Thunderbird and tells me to close all open Thunderbird windows. I close the windows and try again, QuickBooks opens a Thunderbird window and then gives me the error message again. Not helpful.

QuickBooks says that I should be able to send out invoices and statements using Mozilla Thunderbird. QuickBooks generates the email and a .pdf attachment for the invoice or statement and then attempts to send it through Thunderbird. I keep getting a message in QuickBooks that it is unable to send emails to Thunderbird and tells me to close all open Thunderbird windows. I close the windows and try again, QuickBooks opens a Thunderbird window and then gives me the error message again. Not helpful.

All Replies (3)

Matt
Matt
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I do not know what the issue is, but try placing Thunderbird in offline mode first. (Click the blue monitor icons on the bottom left of the Thunderbird window)

askoda1
askoda1 Question owner
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That didn't work either. It still asks me to close all Thunderbird windows and try again. When I close the windows and try again QuickBooks opens the Thunderbird window and gives me the same error message. Is there a setting in Thunderbird that I need to set to get it to accept outgoing mail from QuickBooks?

Matt
Matt
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ok, couple of things I really do not understand.

1. Is Thunderbird really closed. open the task manager (Alt+Ctrl+Del) and choose it from the list. is there a Thunderbird process running before you start the quickbooks process. If there is kill it. THis might be a case of a shutdown hang. If that is so then ther are other things to look to.

2. When the TB windows opens, does it contain an attachment? Should it?

3. Does using the menu entry on the help menu to restart with add-ons disabled help at all? Perhaps there is an add-on that is interacting badly.

4. I assume you have an anti virus. Try restarting Windows in safe mode with networking and see if you can send the mail them. Safe mode for Windows disables everything but the most basic things needed to get windows to that point. If it works there then we are looking probably at the anti virus. It could also be other load on startup programs, but anti virus is the most common issue.