This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everyday I have to refresh Firefox to see videos and watch Youtube, what the heck is the problem and no it's not my computer, Safari works with them just fine?

  • 1 reply
  • 5 have this problem
  • 49 views
  • Last reply by FredMcD

more options

I've had to refresh Firefox everyday to see videos on tumblr, Facebook or watch Youtube videos. I've already updated Flash and videos work on Safari for me, so I know it's not my computer. Even when I've shut down my computer instead of just letting it sleep overnight I no longer have video the next day. Streaming videos is not a problem. This has been a problem since the last Firefox update. So guys what's the problem with Firefox?

I've had to refresh Firefox everyday to see videos on tumblr, Facebook or watch Youtube videos. I've already updated Flash and videos work on Safari for me, so I know it's not my computer. Even when I've shut down my computer instead of just letting it sleep overnight I no longer have video the next day. Streaming videos is not a problem. This has been a problem since the last Firefox update. So guys what's the problem with Firefox?

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.