Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New to Thunderbird but have cox. I try to log on to Thunderbird with my cox password but Thunderbird says it is incorrect. Why?

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by Toad-Hall

ikeisenhour
ikeisenhour
more options

As stated in the question, Thunderbird will not allow me to log in with my Cox password but I can log on to Cox. How do I get into Thunderbird to reset my password?

As stated in the question, Thunderbird will not allow me to log in with my Cox password but I can log on to Cox. How do I get into Thunderbird to reset my password?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If this is a new mail account :.

The password may be correct, but not for the server settings you have selected.

So as you can logon to webmail using password then let's presume you have entered the correct password.

Please post info: In Thunderbird Help > Troubleshooting Information click on 'copy text to clipboard' paste info into this question.

Do you have a problem receiving and sending? When you try to get messages what error message do you get...word for word? Or post an image of the error message.