This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox started crashing AFTER using safe mode!!!!!

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

booboohoohoo
booboohoohoo
more options

After fixing other problems (couldn't open emails, and more) someone told me to use safe mode-- Well THAT worked fixed that problem. Howevers, since then, when I am on the internet searching on different sited, it freezes. The only option is to close the internet. When I reopen, I get that Sorry, oops with a list of sites and asking me winch to restore. I have tried clicking on the "firefox looking to fix etc etc., but THAT does what I do-- close the internet and show me that sorry bla bla restore which ones page. This is driving me crazy as i am a researcher and it is happening more often. Cna anyone please help???

After fixing other problems (couldn't open emails, and more) someone told me to use safe mode-- Well THAT worked fixed that problem. Howevers, since then, when I am on the internet searching on different sited, it freezes. The only option is to close the internet. When I reopen, I get that Sorry, oops with a list of sites and asking me winch to restore. I have tried clicking on the "firefox looking to fix etc etc., but THAT does what I do-- close the internet and show me that sorry bla bla restore which ones page. This is driving me crazy as i am a researcher and it is happening more often. Cna anyone please help???

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: