The crash report flagged these programs;

bp-805769e5-33f5-4f83-9d1e-df16e2150927

igd10umd32.dll = Intel(R) Graphics Technology +++++++++++++++++++++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 472473600

System Memory Use Percentage 94

Available Page File 1142960128

Available Physical Memory 184500224

This is for Sumo's Related Bugs 1207993 NEW --- crash in igd10umd32.dll@0x18f35 at playing video on YouTube

1202700 RESOLVED FIXED crash in igd10umd32.dll@0x18f35 coming from mozilla::layers::DataTextureSourceD3D11::Update

1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ] ++++++++++++++++++++++++++++++++++++++++++++++ bp-bda0b766-d2bb-4dc5-9fa7-d28612150927

Same a above, plus

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++++++ bp-53c379a1-8b3a-491c-bace-e3a562150927

Signature OOM OutOfMemory

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++++ bp-3782d1e5-d09f-4009-8324-fadae2150927

Signature hang

Process Type plugin Shockwave Flash Version:19.0.0.185

Note; no Modules listed

This is for Sumo's Related Bugs 775193 RESOLVED INCOMPLETE Adobe Flash crashes frequently 710559 RESOLVED INCOMPLETE crash hang 709479 RESOLVED INCOMPLETE [@ hang] KiFastSystemCallRet <- NtUserWaitMessage <- nsBaseAppShell <- nsThread

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I'm not sure I understand. What exactly is causing the crashes?

Have you done the above? The problem may be the video drivers.

I checked for the windows updates and there were none available. I have not disabled the hardware acceleration in the Flash plugin yet. Since the last crash I have not had any more crashes or freezes so far. If it crashes or freezes again I will disable the hardware acceleration. I appreciate your help on this. Thank you.

I checked the plugins and they were all showing to be up to date too.

There was an update for the video drivers. I checked by going into the Device Manager through the control panel. There was an update and I let it download and install the update and then I rebooted. I will see how this works before I disable the hardware acceleration.