Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Deleted messages have stopped going to Trash folder -- I can find them in a Trash folder on the server, but Trash is no longer syncing with my Thunderbird app?

  • 1 reply
  • 2 have this problem
  • 21 views
  • Last reply by Gnospen

more options

I looked through other similar issues on the support forum, but everyone's problem seems to have its own idiosyncracies ... I have 3 gmail-based accounts that run through Thunderbird 38.3.0 on my desktop -- all 3 are configured the same; the other 2 behave normally (their deleted messages go into a corresponding Trash folder in Thunderbird). On the problem account, however, my deleted messages appear in a Trash folder through 8/26/15, then nothing after -- which makes me think the problem is the result of a Thunderbird software update? I have not changed any settings ...

Looking at the folder tree of each account, the only difference I see between the 3 accounts is that the 2 that are working correctly have a Gmail/Trash folder (with trashcan icon) where the deleted messages go; the problem account has only a Trash folder (with folder icon), where deleted messages stopped going after 8/26, but no Gmail/Trash folder (with trashcan icon). Again, I haven't changed any settings. Even more strangely, under Tools: Account Settings: Server Settings, all 3 accounts are set up the same way -- "When I delete a message, Move it to this folder: Trash (folder icon) on (email address)."

This doesn't seem to make sense. Any help is welcome!

I looked through other similar issues on the support forum, but everyone's problem seems to have its own idiosyncracies ... I have 3 gmail-based accounts that run through Thunderbird 38.3.0 on my desktop -- all 3 are configured the same; the other 2 behave normally (their deleted messages go into a corresponding Trash folder in Thunderbird). On the problem account, however, my deleted messages appear in a Trash folder through 8/26/15, then nothing after -- which makes me think the problem is the result of a Thunderbird software update? I have not changed any settings ... Looking at the folder tree of each account, the only difference I see between the 3 accounts is that the 2 that are working correctly have a Gmail/Trash folder (with trashcan icon) where the deleted messages go; the problem account has only a Trash folder (with folder icon), where deleted messages stopped going after 8/26, but no Gmail/Trash folder (with trashcan icon). Again, I haven't changed any settings. Even more strangely, under Tools: Account Settings: Server Settings, all 3 accounts are set up the same way -- "When I delete a message, Move it to this folder: Trash (folder icon) on (email address)." This doesn't seem to make sense. Any help is welcome!

All Replies (1)

more options

Just subscribe to gmail/trash it's were gmails trash is.