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Virgin media UK has changed it's ISP address and I am unable to add the new address via automatic or manual, How do I do it?

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  • Last reply by matelo

matelo
matelo
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Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Virgin used to use google for it's email service but has recently created a new ISP of it own. I am unable to find it using the automatic 'add account' in Thunderbird. I have tried to do it manually without joy. I can get into my email account using Virgin webmail page. Any suggestions please? GMN

Chosen solution

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

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All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

Via Menu Bar File > New > Existing mail account or Via Mail Toolbar Menu icon > New Messages > Existing mail account

Enter name Enter full email address Enter password - same one you use to access webmail

select to remember password. click on 'Continue'

thunderbird attempts to look up configuration settings. Check: Has it selected the correct type of acount: POP or IMAP Are the settings correct.....see info at link below. to manually set/correct them click on 'Manual config' button

See server setting here: http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2743

Depending upon your email address...the part after the @, this will determine what the server name for POP/IMAP/SMTP will be.

Use 'Re-test' button to check modifications. Click on 'Done' to create the mail account.

Modified by Toad-Hall

matelo
matelo Question owner
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Thanks Toad-Hall now operating as I like. Greatly appreciated. Matelo