We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep downloading 42.0 and installing it but it is still on version 37.0.1 and still prompts me to update over and over. What can I do??

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

ryanskach
ryanskach
more options

Im using OX El Capitan 10.11.1 and have downloaded and installed Firefox version 42.0 a few times and restarted but it doesn't seem to ever update from 32.0.1.

Im using OX El Capitan 10.11.1 and have downloaded and installed Firefox version 42.0 a few times and restarted but it doesn't seem to ever update from 32.0.1.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.