This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I had install firefox but nothing is opening. I cant serve net.

pragya3
pragya3
more options

I cant serve net through Mozilla. Nothing is opening. Internet speed is fine but it is unable to connect anything. Please help me out of this problem.

I cant serve net through Mozilla. Nothing is opening. Internet speed is fine but it is unable to connect anything. Please help me out of this problem.

All Replies (2)

FredMcD
FredMcD
more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

user1296143
user1296143
more options

Hi pragya3,

Take a look here and let us know what happens: https://goo.gl/PBbtgx