We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why am I reseaving this message every time, when a start Firefox :"[ ABS ][ Error ] undefined:72 - Component returned failure code: 0x800040" and how to fix it?

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by Sia

Sia
Sia
more options

I've been receiving this message since i need to format my notebook and i installed the latest version of Firefox. Prior i've been using the previous version of Firefox without any issues. My machine is 32 bit, with Win 7, I also have installed Avast, if it is somehow important. If you need additional information please let me know. Thank you in advance for your help!

I've been receiving this message since i need to format my notebook and i installed the latest version of Firefox. Prior i've been using the previous version of Firefox without any issues. My machine is 32 bit, with Win 7, I also have installed Avast, if it is somehow important. If you need additional information please let me know. Thank you in advance for your help!

Chosen solution

hi, this is an error caused by one of the addons you have installed (avira browserschutz). in case you don't need it, you can deactivate or uninstall it: Disable or remove Add-ons

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, this is an error caused by one of the addons you have installed (avira browserschutz). in case you don't need it, you can deactivate or uninstall it: Disable or remove Add-ons

Sia
Sia Question owner
more options

Hi Philipp,

Thanks for your promp reply, now I don't get the message!

Have a great day!