Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I see all emails in 'sent' folder as well as I do not see other folders that I had created

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by infoquest

infoquest
infoquest
more options

I use windows 10. It was telling me all of a sudden that messages could not be sent. So I created another account under the same email and password, using a POP setting. I got my inbox but, no other folders and no emails appear in the 'sent' box. I deleted the account and created another one using IMAP. Now I have two accounts but none show previous sent emails as well as other folders.

I use windows 10. It was telling me all of a sudden that messages could not be sent. So I created another account under the same email and password, using a POP setting. I got my inbox but, no other folders and no emails appear in the 'sent' box. I deleted the account and created another one using IMAP. Now I have two accounts but none show previous sent emails as well as other folders.

Chosen solution

all of a sudden that messages could not be sent. So I created another account under the same email and password

It would have made more sense to troubleshoot the actual problem.

I got my inbox but, no other folders and no emails appear in the 'sent' box.

This is the way POP works, all you see on the server is Inbox. Messages you send are copied to the local Sent folder, assuming you told Thunderbird to place a copy there in your Account Settings.

Now I have two accounts

I don't think messing with two IMAP accounts for the same user ID will do you any good. Delete one of them and troubleshoot the one left.

but none show previous sent emails as well as other folders.

You can login to your account via webmail. What you see on the server via webmail is what's left, and this should also show up in Thunderbird.

Do you have a backup of your missing messages?

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

all of a sudden that messages could not be sent. So I created another account under the same email and password

It would have made more sense to troubleshoot the actual problem.

I got my inbox but, no other folders and no emails appear in the 'sent' box.

This is the way POP works, all you see on the server is Inbox. Messages you send are copied to the local Sent folder, assuming you told Thunderbird to place a copy there in your Account Settings.

Now I have two accounts

I don't think messing with two IMAP accounts for the same user ID will do you any good. Delete one of them and troubleshoot the one left.

but none show previous sent emails as well as other folders.

You can login to your account via webmail. What you see on the server via webmail is what's left, and this should also show up in Thunderbird.

Do you have a backup of your missing messages?

Modified by christ1

infoquest
infoquest Question owner
more options

Thanks. Late yesterday I deleted one account. I suppose I did the right delete as everything else came back up!