This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some flash videos won't load

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

zdzdz
zdzdz
more options

I have the latest version of Firefox and Flash player (Windows 10). Some websites load correctly and flsh videos play well. But there are some websites where the flash videos keep on loading endlessly or there is a white screen. I've tried to reinstall flash player and firefox. I've tried to downgrade both but nothing works. Can anyone help?

I have the latest version of Firefox and Flash player (Windows 10). Some websites load correctly and flsh videos play well. But there are some websites where the flash videos keep on loading endlessly or there is a white screen. I've tried to reinstall flash player and firefox. I've tried to downgrade both but nothing works. Can anyone help?

Modified by zdzdz

All Replies (1)

FredMcD
FredMcD
more options

Flash Player was just updated Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration