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I have a secondary yahoo email with my rogers, it will not load in Firefox anymore but does in explorer or chrome

  • 2 replies
  • 1 has this problem
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  • Last reply by pickering4

pickering4
pickering4
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I have a Rogers.com primary email account with a secondary email that is a yahoo.ca address. When I try to load my yahoo email in Firefox, I get a circle that keeps spinning and eventually a message that says "can't load messages, try again" but it never loads. It loads fine in Explorer or Chrome,

I have a Rogers.com primary email account with a secondary email that is a yahoo.ca address. When I try to load my yahoo email in Firefox, I get a circle that keeps spinning and eventually a message that says "can't load messages, try again" but it never loads. It loads fine in Explorer or Chrome,

All Replies (2)

ideato
ideato
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Hello, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

pickering4
pickering4 Question owner
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Hello ideato Thanks for the idea but clearing the cache and cookies does not work. I have done this repeatedly over the last month or two and it does not fix the problem.