This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not receiving my e-mails.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by christ1

more options

Some of my e-mails are showing up in the main inbox feed on my computer, but not all of them. The only way I know I'm missing them is that they show up on my phone. When I search for the sender on the computer, there they are! Is there some way certain senders are being filtered out or something? Thanks.

Some of my e-mails are showing up in the main inbox feed on my computer, but not all of them. The only way I know I'm missing them is that they show up on my phone. When I search for the sender on the computer, there they are! Is there some way certain senders are being filtered out or something? Thanks.

All Replies (3)

more options

What's the account type on both, your phone, and your computer - POP or IMAP?

more options

POP I just had the Internet speed increased. Could that cause this?

more options

The default behavior with POP is to remove messages from the server upon opening a message. That means your computer will never see it when the phone picked it up first. POP has an option to leave messages on the server.

When accessing an account with multiple devices IMAP may be the better alternative.