This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sometimes, my forwarded messages go through with massive amounts of metadata preceding the message. Also, attachments like PDFs sometimes go through as code.

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by Reagan1110

more options

This is a sporadic problem. I get a file with a PDF attachment and need to forward it to others. They tell me that it comes through without the PDF, but with many, many lines of code in the main message. My email is set to forward attachments as attachments, not in the body of the email.

I now learn that a simple, one-line response to an email has gone through with meta data about the email appearing prior to my one-line response. My headers control is set to Normal.

This is a sporadic problem. I get a file with a PDF attachment and need to forward it to others. They tell me that it comes through without the PDF, but with many, many lines of code in the main message. My email is set to forward attachments as attachments, not in the body of the email. I now learn that a simple, one-line response to an email has gone through with meta data about the email appearing prior to my one-line response. My headers control is set to Normal.

All Replies (6)

more options

perhaps you could supply screen shot or a sample so folk would know what you are talking about.

What goes out is what you see when you click the send button. However sometime anti virus programs mess up the email in an attempt to scan it. Perhaps that is happening to you.

more options

I can't really provide a screen shot, because everything looks fine on my computer. The problem is at the receivers' end.

more options

would that be after your anti virus scanned the outgoing mail?

more options

I do have my AVG antivirus set to scan outgoing emails. But, would this situation be so very inconsistent if it's due to antivirus? It arises mostly --- but not always --- when I forward emails with attachments to others in my group. Mostly, they go through fine, but sometimes as code.

more options

Turn off the outgoing scanning. what virus is the scanner going to hind? The one it missed when it infected your system? Not likely, it missed it then so it does not know how to detect it. Otherwise it is certifying your system free of viruses and as they do not spontaneously come into existence you do not have a virus to be included in your outgoing mail

It was your mention of PDF file that made me think anti virus, they tend to mess up on them most for some reason.

Also check the View menu (alt+V) that the headers is set to normal, having that set to ALL can see significantly more header type information in forwards.

more options

Thanks, Matt. I've changed my antivirus setting and we'll see what happens. (Already had my headers set to normal.)