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Let Thunderbird update this morning. It crashed. How do I fix it?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by davecole

davecole
davecole
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Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

All Replies (2)

Zenos
Zenos
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Please try starting Thunderbird in its Safe Mode. Hold down the shift button whilst starting it.

Please report back on the outcome.

davecole
davecole Question owner
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That didn't do it. Nothing I've tried works so far.