This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Let Thunderbird update this morning. It crashed. How do I fix it?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by davecole

davecole
davecole
more options

Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

All Replies (2)

Zenos
Zenos
more options

Please try starting Thunderbird in its Safe Mode. Hold down the shift button whilst starting it.

Please report back on the outcome.

davecole
davecole Question owner
more options

That didn't do it. Nothing I've tried works so far.