Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot download emails

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by christ1

NickKeene
NickKeene
more options

Have just installed Thunderbird, as fed up with windows 10. On installation Thundrbird received hundreds of emails that I have received in last 8 months, all of which I was in the process of deleting from my inbox, when this error message came up: 

" The RETR command did not succeed. Error retrieving a message. Mail server mail.btinternet.com responded: problem retrieving message."

Now cannot receive any more in my inbox

Help

Have just installed Thunderbird, as fed up with windows 10. On installation Thundrbird received hundreds of emails that I have received in last 8 months, all of which I was in the process of deleting from my inbox, when this error message came up: " The RETR command did not succeed. Error retrieving a message. Mail server mail.btinternet.com responded: problem retrieving message." Now cannot receive any more in my inbox Help

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

You should talk to your email provider.