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Can't login in to certain sites using lastpass

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by teligence

teligence
teligence
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With Lastpass enabled, after I click Home Depot's "sign in" link, nothing happens - no error or additional web page change at all. If I disable the Lastpass extension, the clicking on the same link will result in a login popup which disappears and sends me page to a logged-in state at the Home Depot site. That said, if I right click on the "sign in" link and open it in a new tab or window, the login dialog shows in the newly opened tab or window and the login process completes.

I have no trouble using Lastpass with IE-11, Chrome, or Opera.

With Lastpass enabled, after I click Home Depot's "sign in" link, nothing happens - no error or additional web page change at all. If I disable the Lastpass extension, the clicking on the same link will result in a login popup which disappears and sends me page to a logged-in state at the Home Depot site. That said, if I right click on the "sign in" link and open it in a new tab or window, the login dialog shows in the newly opened tab or window and the login process completes. I have no trouble using Lastpass with IE-11, Chrome, or Opera.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You will have to contact LastPass for support if the issue only happens with this extension enabled.

Did you try to disable all other extensions and only have LastPass enabled?

teligence
teligence Question owner
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I neglected to mention in my initial email that the only browser that manifests this particular issue is Firefox. The other browsers mentioned work fine. Firefox is my browser of preference which is why I'm trying to resolve this instead of just using another browser.