firefox just messed my PC..
Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. This is quite hard when i updated mozilla and it took out all my log ins and passwords.. so who screwed up? and how do i get my logins and passwords back? osmosis? mind control? Oh!! back up..lucky i had a backup profile..not my last one..AND it took me three hours to put it back! and a lot of my logins and passwords are still missing.
Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. ,it would help more if they knew what the heck they are doing!!
edited the thread title
Modified by the-edmeister
All Replies (8)
I understand why you are upset. Please calm down.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Look on your desktop. Do you see a folder called; Old Firefox?
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.
OPIE {web link} Import/Export extension preferences
FredMcD said
I understand why you are upset. Please calm down. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? YES there was no oldfirefox folder..why do you think i am so upset? YEARS of passwords and logins have gone and firefox will not allow me to put my backup profile in. I spent HOURS trying.. I know mozilla are volenteers and I appreciate that,but WHY did this update happen? I had it set so that only I could allow updates,but it just updated anyway. Even to log into here I had to create another user name and password. An explanation would be nice..
Look on your desktop. Do you see a folder called; Old Firefox?
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
empty said
FredMcD saidI understand why you are upset. Please calm down. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? YES there was no oldfirefox folder..why do you think i am so upset? YEARS of passwords and logins have gone and firefox will not allow me to put my backup profile in. I spent HOURS trying.. I know mozilla are volenteers and I appreciate that,but WHY did this update happen? I had it set so that only I could allow updates,but it just updated anyway. Even to log into here I had to create another user name and password. An explanation would be nice..
Look on your desktop. Do you see a folder called; Old Firefox?
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Please calm down? I am not michael winner! what I have left now are some passwords and bookmarks from three years ago!!
Calm down? I AM FUMING!!
Type about:profiles<enter> in the address bar. How many profiles are listed?
FredMcD said
Type about:profiles<enter> in the address bar. How many profiles are listed?
What address bar?,google?firefox safe mode or what? tell me.. you can't just say Type about:profiles<enter> in the address bar,and not tell me WHICH bar can you? I will never ever use firefox or any mozilla products again,this is the best you haver to offer? Type about:profiles<enter> in the address bar. not even a sorry we messed up..just Type about:profiles<enter> in the address bar.
This is going to cost me a fortune to fix..the pc repair shop recons the info i need,the one firefox got rid of,is somewhere on my hard drive,given that this is a 2tb drive with 4 partitions it will take him time..and I will be without windows..will have to use nadia.(linux) IF my steam account is screwed,I will go nuts!!
Hi empty, if you haven't already rebooted Windows, try that first to resolve potential permission issues.
Important: do not use the "system restore" feature as that can cause permanent data loss.
Next, let's look for your Firefox data. The shop is suggesting a global search for deleted files, which you could try yourself, but please try this at this point:
If necessary, turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files
Then check these locations for possible Firefox data:
- C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
- How many semi-randomly named profile folders do you find? If there is only one folder, it's likely your current one that doesn't have your data.
- On your Desktop, and Old Firefox Data folder containing semi-randomly named profile folders
- How many profile folders do you find? If there are folders here, one of them most likely has your previous settings.
Based on what you find, we can suggest the shortest set of next steps.
If you need to do a global scan of your C drive for deleted files, try this program: