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Newest Firefox browser is COMPLETELY unresponsive- nothing but the title bar appears and I can not click anywhere in the window. How do I fix this?

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  • Last reply by Scribe

otks4me
otks4me
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Downloaded the newest version of Firefox (47 I believe) onto a MAC laptop running v10.9.4. The application is completely unresponsive- nothing but the title bar shows up and I can not click anywhere that causes anything to happen - I did get it to go to YouTube but it would only play the sound and there were no visuals of any kind in the browser window. I am sending by way of Safari because Firefox simply will not work.

Downloaded the newest version of Firefox (47 I believe) onto a MAC laptop running v10.9.4. The application is completely unresponsive- nothing but the title bar shows up and I can not click anywhere that causes anything to happen - I did get it to go to YouTube but it would only play the sound and there were no visuals of any kind in the browser window. I am sending by way of Safari because Firefox simply will not work.

All Replies (1)

Scribe
Scribe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!