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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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Firefox is continually crashing, sometimes every few seconds. How do I stop this please?

Firefox is continually crashing, sometimes every few seconds. How do I stop this please?

All Replies (5)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Hi Philipp, thanks for your prompt reply. However you are dealing with a semi-literate computer person and I am not sure exactly what you want me to do or how to do it. Sorry

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maybe the screenshot makes it more clear... we'd need to have your crash ids to know what's going on in your particular case.

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Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: