This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fullscreen video is not properly working and freezes when mouse in not moving

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by lethda

more options

Tested with new Profile on Firefox 46 (Stable), Firefox 47 (Stable) and 49 (Developer Edition) on Arch Linux.

Websites used: YouTube.com

When using Firefox 46 watching an HTML5 video in fullscreen works fine, but upgrading leads to this issue. Everything will 'freeze' until I move my mousepointer.

Additional Troubleshooting Information for 49

   Application Basics
   ------------------
   
   Name: Firefox
   Version: 49.0a2
   Build ID: 20160618004017
   Update Channel: aurora
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:49.0) Gecko/20100101 Firefox/49.0
   OS: Linux 4.6.2-1-ARCH
   Multiprocess Windows: 1/1 (Enabled by default)
   Safe Mode: false
   
   Crash Reports for the Last 3 Days
   ---------------------------------
   
   All Crash Reports
   
   Extensions
   ----------
   
   Name: Firefox Hello
   Version: 1.4.0
   Enabled: true
   ID: loop@mozilla.org
   
   Name: Multi-process staged rollout
   Version: 1.0
   Enabled: true
   ID: e10srollout@mozilla.org
   
   Name: Pocket
   Version: 1.0.3b1
   Enabled: true
   ID: firefox@getpocket.com
   
   Name: Web Compat
   Version: 1.0
   Enabled: true
   ID: webcompat@mozilla.org
   
   Graphics
   --------
   
   Features
   Compositing: Basic
   Asynchronous Pan/Zoom: wheel input enabled
   WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
   Hardware H264 Decoding: No
   GPU #1
   Active: Yes
   Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
   Vendor ID: Intel Open Source Technology Center
   Device ID: Mesa DRI Intel(R) Haswell Mobile
   Driver Version: 3.0 Mesa 11.2.2
   
   Diagnostics
   AzureCanvasAccelerated: 0
   AzureCanvasBackend: skia
   AzureContentBackend: cairo
   AzureFallbackCanvasBackend: none
   CairoUseXRender: 0
   Decision Log
   HW_COMPOSITING:
   blocked by default: Acceleration blocked by platform
   
   
   
   
   Important Modified Preferences
   ------------------------------
   
   browser.cache.disk.capacity: 358400
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size.first_run: false
   browser.cache.frecency_experiment: 4
   browser.download.importedFromSqlite: true
   browser.places.smartBookmarksVersion: 8
   browser.sessionstore.upgradeBackup.latestBuildID: 20160618004017
   browser.startup.homepage_override.buildID: 20160618004017
   browser.startup.homepage_override.mstone: 49.0a2
   dom.apps.lastUpdate.buildID: 20160618004017
   dom.apps.lastUpdate.mstone: 49.0a2
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 49.0a2
   media.gmp-gmpopenh264.abi: x86_64-gcc3
   media.gmp-gmpopenh264.lastUpdate: 1466286326
   media.gmp-gmpopenh264.version: 1.5.3
   media.gmp-manager.buildID: 20160618004017
   media.gmp-manager.lastCheck: 1466286325
   media.gmp.storage.version.observed: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.history.expiration.transient_current_max_pages: 101009
   plugin.disable_full_page_plugin_for_types: application/pdf
   plugin.importedState: true
   
   Important Locked Preferences
   ----------------------------
   
   Places Database
   ---------------
   
   JavaScript
   ----------
   
   Incremental GC: true
   
   Accessibility
   -------------
   
   Activated: false
   Prevent Accessibility: 0
   
   Library Versions
   ----------------
   
   NSPR
   Expected minimum version: 4.12
   Version in use: 4.12
   
   NSS
   Expected minimum version: 3.25 Beta
   Version in use: 3.25 Beta
   
   NSSSMIME
   Expected minimum version: 3.25 Beta
   Version in use: 3.25 Beta
   
   NSSSSL
   Expected minimum version: 3.25 Beta
   Version in use: 3.25 Beta
   
   NSSUTIL
   Expected minimum version: 3.25 Beta
   Version in use: 3.25 Beta
   
   Experimental Features
   ---------------------
   
   Sandbox
   -------
   
   Seccomp-BPF (System Call Filtering): true
   Seccomp Thread Synchronization: true
   User Namespaces: false
   Media Plugin Sandboxing: true
Tested with new Profile on Firefox 46 (Stable), Firefox 47 (Stable) and 49 (Developer Edition) on Arch Linux. Websites used: YouTube.com When using Firefox 46 watching an HTML5 video in fullscreen works fine, but upgrading leads to this issue. Everything will 'freeze' until I move my mousepointer. Additional Troubleshooting Information for 49 Application Basics ------------------ Name: Firefox Version: 49.0a2 Build ID: 20160618004017 Update Channel: aurora User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Linux 4.6.2-1-ARCH Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Firefox Hello Version: 1.4.0 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.3b1 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Haswell Mobile Driver Version: 3.0 Mesa 11.2.2 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0 Decision Log HW_COMPOSITING: blocked by default: Acceleration blocked by platform Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160618004017 browser.startup.homepage_override.buildID: 20160618004017 browser.startup.homepage_override.mstone: 49.0a2 dom.apps.lastUpdate.buildID: 20160618004017 dom.apps.lastUpdate.mstone: 49.0a2 dom.apps.reset-permissions: true extensions.lastAppVersion: 49.0a2 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1466286326 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160618004017 media.gmp-manager.lastCheck: 1466286325 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 101009 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.25 Beta Version in use: 3.25 Beta NSSSMIME Expected minimum version: 3.25 Beta Version in use: 3.25 Beta NSSSSL Expected minimum version: 3.25 Beta Version in use: 3.25 Beta NSSUTIL Expected minimum version: 3.25 Beta Version in use: 3.25 Beta Experimental Features --------------------- Sandbox ------- Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: false Media Plugin Sandboxing: true

All Replies (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Unfortunately not. The problem still persists.

more options

I've called the big guys to help you. Good luck.

more options

Thank you. I figured out already, that it's related to Xrender in Linux. When I enabled Xrender in about:config in 47 and 49 it's working as expected again.