This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Tried downloading firefox and it would not download on my computer

gerrye
gerrye
more options

First, I uninstalled a previous version of mozilla firefox because it stopped working properly. I then went to the mozilla website and clicked on the download button in order to re-download mozilla. I just saw that it said it downloaded Firefox setup 47.0.1.exe. I hit the "run" button and it said it successfully ran it. I looked under the downloaded program file and never saw the firefox there despite the fact the message said the run was successful.

First, I uninstalled a previous version of mozilla firefox because it stopped working properly. I then went to the mozilla website and clicked on the download button in order to re-download mozilla. I just saw that it said it downloaded Firefox setup 47.0.1.exe. I hit the "run" button and it said it successfully ran it. I looked under the downloaded program file and never saw the firefox there despite the fact the message said the run was successful.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Did you download the "stub" installer from the main page, or the "full" installer from the long list of different languages/platforms. Sometimes the full installers work better (i.e., less likely to be blocked by a firewall).

That second list is here (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

For maximum plugin compatibility, choose the regular Windows version, not the 64-bit version.