Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I type an address in the address bar it gets converted to searchguide.windstream.net even thoGoogle is my dflt srch engn & keyword.enabled=false

more options

There are 2 things here I don't understand. 1) My default search engine as shown in the Search bar is Google search, and yet, when I type a URL in the address bar, it gets converted to searchguide.windstream.net (which today is generating a URL which is too large -: 414 Request URL Too Large

2) I followed Help instructions and typed about:config in the address bar and reset keyword.enabled to "false" but it appeared to have no effect.

If I want to search I can use Google or another search engine; if I type a URL I want it to be taken as I typed it.

Thanks.

PS: I am currently at my dad's house using his wifi which is windstream. Other than his wifi / router I have nothing to do with windstream and certainly never asked them to be my search engine

There are 2 things here I don't understand. 1) My default search engine as shown in the Search bar is Google search, and yet, when I type a URL in the address bar, it gets converted to searchguide.windstream.net (which today is generating a URL which is too large -: 414 Request URL Too Large 2) I followed Help instructions and typed about:config in the address bar and reset keyword.enabled to "false" but it appeared to have no effect. If I want to search I can use Google or another search engine; if I type a URL I want it to be taken as I typed it. Thanks. PS: I am currently at my dad's house using his wifi which is windstream. Other than his wifi / router I have nothing to do with windstream and certainly never asked them to be my search engine

All Replies (1)

more options

I suppose that is a "service" provided by Windstream for their users. Typically an "opt out" can be done with the ISP, but I can't find any current information for Windstream and don't want to give you old information from 6 to 7 years ago that may not be applicable 'today'.

DNS server hijacking started becoming a problem back in 2008, when many Broadband Service Providers started doing that for "incomplete searches" or domain names that couldn't be resolved.

Here's a couple of 'generic' articles, which might be helpful for you. https://hackercodex.com/guide/how-to-stop-isp-dns-server-hijacking/ https://deekayen.net/windstream-redirecting-failed-website-requests