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when we sent a mail, it is not saving into the sent box.... how to resolve it

  • 1 reply
  • 3 have this problem
  • 8 views
  • Last reply by Toad-Hall

Nomus
Nomus
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when we sent a mail, it is not saving into the sent box.... how to resolve it

Pls find below the error message

" There was an error saving the message to Sent. Retry?"

when we sent a mail, it is not saving into the sent box.... how to resolve it Pls find below the error message " There was an error saving the message to Sent. Retry?"

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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For IMAP:

First check those folders are subscribed to see. right click on Mail account name and click on 'subscribe' to see list. OR File > subscribe Confirm the folders are selected.

Then check Account Settings are set up correctly: note; for gmail account - see lower down.

via Menu Bar: 'Tools' > 'Account Settings' > 'Copies & Folders' for the IMAP account via Mail Toolbar: 'Menu icon' > 'Options' > 'Account Settings' > 'Copies & Folders' for the IMAP account

when sending messages automatically:

  • Select: 'Place a copy in'
  • Select: 'Other' and 'Sent' on imap mail account (the server Sent folder might be called something similar eg: Sent Items)
  • Click on 'OK' to save changes to Account Settings.

Is this a gmail imap account? If yes, then make following changes: On the Copies & Folders tab in the When sending messages, automatically section:

  • Place a copy in > leave unchecked

gmail auto inserts into Sent, so not necessary to state it otherwise you get two copies.

  • click on OK when done.

Confirm settings are now correct and tell me if this is a gmail account. Please report back on results.

Modified by Toad-Hall