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Firefox crashes

  • 2 replies
  • 7 have this problem
  • 3 views
  • Last reply by lizhenry

lizzycee
lizzycee
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As of yesterday, I am unable to open Firefox, even in Safe Mode.

Crash ID: bp-47497729-ab36-4ba7-a31d-8d7722160803

As of yesterday, I am unable to open Firefox, even in Safe Mode. Crash ID: bp-47497729-ab36-4ba7-a31d-8d7722160803

All Replies (2)

Oxylatium
Oxylatium
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Your crash is linked to a recent bug report (bug 1291738) about crash on startup when Websense Endpoint is installed.

Do you have this application? If yes, maybe try to ask support on Websense support, maybe they ahve already an hotfix ofr FF48.

Modified by Oxylatium

lizhenry
lizhenry
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There are some Websense versions before 8.1 which are causing startup crashes on Firefox 48 and 49. Websense is suggesting that affected users should update to the latest version of their software, or ask their IT admin to update across their organization. This document from Forcepoint outlines their supported versions for each browser: https://support.forcepoint.com/KBArticle?id=TRITON-AP-ENDPOINT-Browser-Certified-Product-Matrix