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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

jpeteck
jpeteck
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tried safemode and clean install. will not even start in safe mode. current version installed and all windows updates.


Crash ID: bp-cd2b057d-e3b9-4cd7-8bf1-b75632160711

tried safemode and clean install. will not even start in safe mode. current version installed and all windows updates. Crash ID: bp-cd2b057d-e3b9-4cd7-8bf1-b75632160711

All Replies (2)

Oxylatium
Oxylatium
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Do you have Websense Endpoint installed on your machine?

FredMcD
FredMcD
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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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