This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

freeze and Unresponsive Script after updating to 45.2.0 (win7)

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by unitedbr

unitedbr
unitedbr
more options

As soon as Thunderbird opens you see the green message retrieval bar at bottom right corner of page. This bar is frozen or at least it appears not to move. If you wait about 5 minutes you see the green disappear. Then you can make 1 click of the mouse and it will freeze again for about 5 minutes. Some time in this process I get a message that a script ,that begins with the word "chrome" has stopped. This all started when Thunderbird did an update to 45.2.0. It does this in safe mode with networking also. I have installed a new router,which was painful, after this happened so I really do not want to do a restore.

As soon as Thunderbird opens you see the green message retrieval bar at bottom right corner of page. This bar is frozen or at least it appears not to move. If you wait about 5 minutes you see the green disappear. Then you can make 1 click of the mouse and it will freeze again for about 5 minutes. Some time in this process I get a message that a script ,that begins with the word "chrome" has stopped. This all started when Thunderbird did an update to 45.2.0. It does this in safe mode with networking also. I have installed a new router,which was painful, after this happened so I really do not want to do a restore.

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

unitedbr
unitedbr Question owner
more options

It does this in safe mode with networking also

unitedbr
unitedbr Question owner
more options

Safe mode did not help . I noticed that after about 5 minutes & stopping the script thunderbird starts working correctly