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I used the "refresh firefox" feature and all my saved passwords and logins are gone. How do I restore them?

  • 3 replies
  • 1 has this problem
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  • Last reply by Scribe

JeffWexler
JeffWexler
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I had not used the master password feature, but I did have firefox remember my usernames and passwords. I don't know how to restore them to my profile.

I had not used the master password feature, but I did have firefox remember my usernames and passwords. I don't know how to restore them to my profile.

All Replies (3)

Scribe
Scribe
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Hi, that shouldn't happen. Look on your desktop for a folder named Old Firefox Data, and see near the bottom of Refresh Firefox - reset add-ons and settings

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JeffWexler
JeffWexler Question owner
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Thanks for the response, but that link doesn't help. I did those steps, but my logins and passwords are gone. It shouldn't happen, but it did. It says I can restore things using the file on my desktop but it doesn't explain how. I have no idea where to place the files in old Firefox data

Scribe
Scribe
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See if this helps