This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why do my tags disappear?

eileen1
eileen1
more options

I have tried to organize my emails using the colorful tags available but they only show up for a little while. Consistently when I go back to check, the tags and the colors have just disappeared for no apparent reason. Why is this happening?

I have tried to organize my emails using the colorful tags available but they only show up for a little while. Consistently when I go back to check, the tags and the colors have just disappeared for no apparent reason. Why is this happening?

All Replies (1)

amanchesterman
amanchesterman
more options

This article explains how Thunderbird handles tags: http://kb.mozillazine.org/Tags It points (at the end) to a bug report of tags disappearing on IMAP accounts when a folder is re-indexed, if the IMAP server does not support tags: could this apply to you? (The article explains how to find out if your mail server supports tags or not.) The only other explanation I can think of is that Thunderbird functions can be affected in unpredictable ways by various themes and add-ons. Try running Thunderbird in safe mode for a while and only using the default in-built tags: does the problem persist even then?