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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

try2478
try2478
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can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And now I don't known what to do.

crash ID: bp-ca75cbbd-a856-4735-93ce-6c6342160918 crash ID: bp-839e816b-aa63-436c-965b-3b0d12160918 crash ID: bp-04e9a4e3-54f3-40f8-a9a6-dd1b22160918 crash ID: bp-91ddef10-95c1-47f5-95f2-fc1b72160918 crash ID: bp-723b95f8-c55b-43cd-a5f0-257d52160918 crash ID: bp-347b3216-fe6c-4968-9e12-6c30c2160918

can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And now I don't known what to do. crash ID: bp-ca75cbbd-a856-4735-93ce-6c6342160918 crash ID: bp-839e816b-aa63-436c-965b-3b0d12160918 crash ID: bp-04e9a4e3-54f3-40f8-a9a6-dd1b22160918 crash ID: bp-91ddef10-95c1-47f5-95f2-fc1b72160918 crash ID: bp-723b95f8-c55b-43cd-a5f0-257d52160918 crash ID: bp-347b3216-fe6c-4968-9e12-6c30c2160918

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 39.0 Build ID 20150630154324 OS Windows 7 OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 48.0.2 +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ca75cbbd-a856-4735-93ce-6c6342160918

Signature: PR_vfprintf | PR_fprintf | nsToolkitProfileService::CreateTimesInternal

TaobaoProtectSE.dll = malware

winimhc3.dll =OCular Agent = TEC Solutions Limited = malware ?

winhadnt.dll = OCular Agent = TEC Solutions Limited

sdfileicon2.dll = TEC Solutions Limited

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

IPSEng32.dll = Symantec Intrusion Detection

FredMcD
FredMcD
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You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.