Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using portable Firefox (portableapps.com) from mid-2016 until now - Crashes with Print or Preview

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by fccf

fccf
fccf
more options

Faulting application name: plugin-container.exe, version: 50.1.0.6186, time stamp: 0x584a057c Faulting module name: mozglue.dll, version: 50.1.0.6186, time stamp: 0x5849ff8b Exception code: 0x80000003 Fault offset: 0x0000ec79 Faulting process id: 0x3a8 Faulting application start time: 0x01d267eff7a79954 Faulting application path: J:\PortableApps\FirefoxPortable\App\firefox\plugin-container.exe Faulting module path: J:\PortableApps\FirefoxPortable\App\firefox\mozglue.dll Report Id: 2770a193-d3e4-11e6-886c-001cc08d5b1c

==

I have tried replacing the 'faulting' dll and exe with different versions w/o success. Printing to pdf using PDFCreator and all versions fail. Adobe works if I use "convert" page to pdf, but will crash using regular print procedure. All was fine earlier in 2016. Windows 7 Pro.

Faulting application name: plugin-container.exe, version: 50.1.0.6186, time stamp: 0x584a057c Faulting module name: mozglue.dll, version: 50.1.0.6186, time stamp: 0x5849ff8b Exception code: 0x80000003 Fault offset: 0x0000ec79 Faulting process id: 0x3a8 Faulting application start time: 0x01d267eff7a79954 Faulting application path: J:\PortableApps\FirefoxPortable\App\firefox\plugin-container.exe Faulting module path: J:\PortableApps\FirefoxPortable\App\firefox\mozglue.dll Report Id: 2770a193-d3e4-11e6-886c-001cc08d5b1c ======== I have tried replacing the 'faulting' dll and exe with different versions w/o success. Printing to pdf using PDFCreator and all versions fail. Adobe works if I use "convert" page to pdf, but will crash using regular print procedure. All was fine earlier in 2016. Windows 7 Pro.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox Portable support is over here: http://portableapps.com/forums/support/firefox_portable


We can probably help you here. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

fccf
fccf Question owner
more options

Thank you for the quick reply.

I searched in about:crashes and the page is blank.

I did enable the option under Options > Advanced, and did not get any ID data after forcing the browser to crash (by attempting a Print Preview). Not sure if it is due to security or firewall settings, but I will look into the matter.

I will also look at the dedicated portable apps forum, thank you for the link.