it won't access, use or display my account default folders other than inbox. How can i show / use sent, spam, and other folders from the email provider's site?
I accessed the tools/accounts/copy and folder settings, but the folders do not show up there to be selected either. I have also sent a "test" email to myself that went through fine. After it was sent, a "sent" folder was created locally but a copy was not left on the mail server.
All Replies (6)
What is your account type - POP or IMAP?
POP The provider is Ipage
WARNING:
This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 45.6.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
Profile Folder: C:\Users\Bill\AppData\Roaming\Thunderbird\Profiles\1soloivt.default
(Local drive)
Application Build ID: 20161222195647
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, wnelson@a-tid.com, (pop3) pop.ipage.com:110, plain, passwordCleartext
OUTGOING: Bill Nelson <wnelson@a-tid.com>, smtp.ipage.com:587, plain, passwordCleartext, true
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
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font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.6.0
gfx.crash-guard.glcontext.deviceID: 0x0166
gfx.crash-guard.glcontext.driverVersion: 10.18.10.3308
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 80342cd7-e5ac-4362-af20-344b36809e0
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) HD Graphics 4000
Vendor ID: 0x8086
Device ID: 0x0166
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3308
Driver Date: 9-16-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.18123)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
With POP the only folder you can access on the server is Inbox. This is how POP works. If you want to access other folders on the server you'd need to set up your account as IMAP.
Also see http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account
Ok, makes sense. Can I also save a copy of all incoming mail locally?
Thunderbird can save an offline copy of your messages. It's called 'Synchronization', and it's configurable in your account settings. https://support.mozilla.org/kb/imap-synchronization
I'd strongly encourage you to turn on 'Synchronization', so that you'll be able to backup you messages locally. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile