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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by philipp

christianwalter
christianwalter
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I am not able to open firefox, whether normal or safe mode. Immediate crash. Deinstalled software and deleted folder, restarted computer, installed new. Still crah.

Crash ID: bp-0d7970ed-edd6-460a-b25b-700b92170127

I am not able to open firefox, whether normal or safe mode. Immediate crash. Deinstalled software and deleted folder, restarted computer, installed new. Still crah. Crash ID: bp-0d7970ed-edd6-460a-b25b-700b92170127

All Replies (1)

philipp
philipp
  • Moderator
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hi christianwalter, thanks for providing a crash id. this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox