This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have three mailboxes on thunderbird and one refuses to open recently says not allowing username or passwword all other mailboxes are working one of the one th

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

I have several mail folders on Thunderbird Suddenly my main Bigpond (Aust) account will not recognize the username or password but other Bigpond addresses are fine. I am concerned to change anything without advice.

I have several mail folders on Thunderbird Suddenly my main Bigpond (Aust) account will not recognize the username or password but other Bigpond addresses are fine. I am concerned to change anything without advice.

All Replies (1)

more options

they have been migrating to a new platform since last September. See https://thunderbirdtweaks.blogspot.com.au/2016/09/bigpond-mail-changes.html