We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cant move/delete subfolders in inbox

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

SCPhysio
SCPhysio
more options

I'm trying to move a sub-subfolder within my inbox to another subfolder. Sometimes I can do this without any issues, then other times I can't do it at all. When it doesn't work either nothing happens (I'm dragging folders to no avail) or I get the following error:

"The current command did not succeed. The mail server for account xxx@xxx.com responded: [CANNOT] Renaming not supported across conflicting directory permissions (0.000 + 0.000 secs). "

I've tried creating a new subfolder in the location I require it, then transferring the emails to the new folder. However I then cannot delete that same original folder that won't budge.

Can someone shed any light on this?

I'm trying to move a sub-subfolder within my inbox to another subfolder. Sometimes I can do this without any issues, then other times I can't do it at all. When it doesn't work either nothing happens (I'm dragging folders to no avail) or I get the following error: "The current command did not succeed. The mail server for account xxx@xxx.com responded: [CANNOT] Renaming not supported across conflicting directory permissions (0.000 + 0.000 secs). " I've tried creating a new subfolder in the location I require it, then transferring the emails to the new folder. However I then cannot delete that same original folder that won't budge. Can someone shed any light on this?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Are you by any chance using an imap mail account? Have you unsubscribed from seeing it?

Try info here: http://kb.mozillazine.org/IMAP_folder_cannot_be_deleted