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password failure

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by sfhowes

tapper
tapper
more options

when opening my emails all of a sudden I get this message

ding of password for user rharlow@btconnect.com did not succeed. Mail server pop.outlook.com responded: Logon failure: unknown user name or bad password.

It Then asks me to enter a new password ! I do but nothinh occurs??????

when opening my emails all of a sudden I get this message ding of password for user rharlow@btconnect.com did not succeed. Mail server pop.outlook.com responded: Logon failure: unknown user name or bad password. It Then asks me to enter a new password ! I do but nothinh occurs??????

All Replies (2)

iampowerslave
iampowerslave
more options

You may have your client incorrectly set up.

Attached are my settings (for IMAP not POP)

Go to Tools->Account Settings and check the server name, server port and other Server related features. Check a web page from Outlook.com on how to set up the POP client.

Do not forget to set to allow POP in Outlook.com first. See the help link from Outlook.com:

https://support.office.com/en-us/article/Add-your-Outlook-com-account-to-another-mail-app-73f3b178-0009-41ae-aab1-87b80fa94970?appver=OWC150

Apps that support POP and IMAP

If you want to add your Outlook.com account to another email program that supports POP or IMAP, here are the manual server settings you'll need.


Note: POP access is disabled by default. To enable POP access, see Enabling POP access in Outlook.com.

IMAP server name imap-mail.outlook.com


IMAP port 993


IMAP encryption method SSL


POP server name pop-mail.outlook.com


POP port 995


POP encryption method SSL


SMTP server name smtp-mail.outlook.com


SMTP port 587


SMTP encryption method TLS

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do you have 2-step verification on this account? If so, you must enable access for 'less-secure' apps and generate an app-specific password for TB. Next, delete any old passwords in Tools/Options/Security/Passwords/Saved Passwords, OK, restart TB and enter the correct password when prompted.

Besides password issues, you should enter these updated settings for a btconnect.com POP account:

https://btbusiness.custhelp.com/app/answers/detail/a_id/18746//c/5169