This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error - Key extraction command failed. How do I fix this error?

  • 1 reply
  • 4 have this problem
  • 2 views
  • Last reply by Matt

LJHov
LJHov
more options

I am trying to attach my public key to a message to send to a friend. I am clicking the "attach public key" button and the message is unencrypted. When I push send, I'm getting the error message, "error - key extraction command failed." How can I resolve this problem and send my public key?

Thank you!

I am trying to attach my public key to a message to send to a friend. I am clicking the "attach public key" button and the message is unencrypted. When I push send, I'm getting the error message, "error - key extraction command failed." How can I resolve this problem and send my public key? Thank you!

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is this something to do with the use of Enigmail? If so you will need to contact their support https://www.enigmail.net/index.php/en/support