This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos appear with a purple/green layer over it?

more options

I just downloaded firefox (love it much more than chrome) but whenever i watch videos on any site it appears with a purple-pinkish version of the video with a green distorted version layered with it too but it does not happen in any of the other browsers. The first solution i found online was to change the "use hardware acceleration when available". i just checked it restart and unchecked it restart nothing happened, but if i have to change the number then help me that, if that is not the solution at all THEN HOW DOES ONE FIX THESE PURPLE/GREEN TINT ON VIDEOS?!

I just downloaded firefox (love it much more than chrome) but whenever i watch videos on any site it appears with a purple-pinkish version of the video with a green distorted version layered with it too but it does not happen in any of the other browsers. The first solution i found online was to change the "use hardware acceleration when available". i just checked it restart and unchecked it restart nothing happened, but if i have to change the number then help me that, if that is not the solution at all THEN HOW DOES ONE FIX THESE PURPLE/GREEN TINT ON VIDEOS?!

All Replies (2)

more options

First, let's make sure your Flash Player is up to date.

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

For non-Flash videos, it may help to update your graphics card/chipset driver software. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.