This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WHEN I TRY TO OPEN MY PICTURES I GET A FACE B0OOK THING DON'T EVEN NOW WHAT IT IS AND NO PICTUREAND SAME WITH MY DOCUMENTS

more options

THE PICTURES THAT I COPY OFF INTERNET HAS A FIRE FOX LOGO NEXT TO THEM . WHEN I CLICK ON ONE A SITE FROM FACE BOOK OPENS INTEAD OF A PICTURE.

THE PICTURES THAT I COPY OFF INTERNET HAS A FIRE FOX LOGO NEXT TO THEM . WHEN I CLICK ON ONE A SITE FROM FACE BOOK OPENS INTEAD OF A PICTURE.

All Replies (5)

more options

Sounds like you saved a hyperlink to the image, not the actual image itself.


Please turn off the CAPS LOCK. Typing in all caps is considered rude and ALL CAPS makes is harder to read text for those of us who are "of an advanced age" and may have vision problems.

more options

How are you saving the images? For example, you right-click on a picture and choose Save Image As...? Or on Facebook, you use the download option that sometimes appears below a picture?

more options

right click rhe only one i have problems with are the ones with the fire fox logo they open with this stupid facebook thing thattakes me nowhere anddoes not let me do anything

more options

i'm 70 and caps make it better for me to read and I am not rude yet.

more options

GMAN77 said

right click rhe only one i have problems with are the ones with the fire fox logo they open with this stupid facebook thing thattakes me nowhere anddoes not let me do anything

Could you change a Windows setting so you can see the file extensions? Windows has a habit of hiding them and just showing icons, which can make problems more difficult to diagnose. The following article has the steps:

https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Now.... I'm assuming the problem downloads have a .htm or .html extension, or are marked as shortcuts instead of having an extension like .jpg or .png. Is that what you see there?

If you right-click a picture in a web page and use Save Image As, you should get the original image extension (like .jpg). If you do not, it can indicate that the site does not allow that method of downloading and we'll have to suggest an alternative approach.